Refund and Return Policy

Your personal data is only retained for as long as is required by law and the purposes for which it was gathered, after which it is promptly and securely destroyed. The Return Policy applies to all returns. The personal data from your first order will be utilized if you get in touch with us to request a refund or to file a complaint over a product you bought from the OCS. In compliance with the Return Policy, please make sure that all returns are started within 14 days of delivery.

During the delivery of your order, some extra personal data might be gathered. This data is only kept for 30 days in order to handle returns, conduct investigations, and ensure quality. If you have any more inquiries, contact through our Email 

At Buy Weed Online Malaysia, we put the needs of our customers first. For every purchase, a fair and open procedure is guaranteed by our refund policy. Before making a purchase, please carefully read our policy.

Eligibility for Refunds

Refunds can be obtained in the following situations:

When the product is delivered, it is broken, flawed, or inaccurate.

Due to postal problems rather than user mistake, the item was not delivered within the allotted 15 working days.

When the goods is received, it is either expired or of low quality.

The complaint must be filed within three days after the product’s delivery in order to qualify.

Non-Refundable Terms

Refunds are not given for:

Errors by the customer (e.g., incorrect goods ordered, incorrect shipping address).

half used or opened products.

orders that are confiscated because of legal constraints or customs, particularly if the purchase is illegal in the area.

fees for consultations or digital services (where applicable).

How to Request a Refund

1. Speak with our support staff Within three days, use Telegram, WhatsApp, email, or live chat.

2. Give a description of the problem, your order number, and a picture proving the product.

3. Within two to five business days, we will evaluate your case.

 

Within five to ten business days of approval, the refund will be transferred back to the original payment method.

Exchanges

Depending on availability, we might provide a product replacement rather than a refund. The same conditions that apply to refunds also apply to exchanges

 

Late or Missing Refunds

In the event that your refund has not yet arrived:

Verify your e-wallet or bank account again.

Because processing timeframes differ, get in touch with your payment source.

Shipping Returns

We will give instructions and a return address if a return is necessary. Return shipping charges are only reimbursed if we are at fault (damaged, incorrect item, etc.).

 

Contact Us

For any questions or concerns regarding refunds or returns, please reach out to us at